Mastering Customer Experience and Increasing Your Revenue
A must have course for all leaders and professionals
Course curriculum
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2
Module 1. What is Customer Experience and what are the Characteristics of a Great Leader?
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Customer Experience Defined | Leader Qualities - Clear Communication and Stimulate Work
FREE PREVIEW -
Leader Qualities - Inspirational, Setting Clear Goals and Support | Understanding the Limbic System
FREE PREVIEW -
Leader Qualities - Recognition and Support
FREE PREVIEW -
TEDx Talk - Simon Sinek (How Great Leaders Inspire Action)
FREE PREVIEW -
Module 1 Quiz
FREE PREVIEW
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4
Module 3. Customer Complaints and Business Impact
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90/10 Principle Explained
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90/10 Principle by Stephen Covey
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Speed
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Distractions
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Customer Complaints | Six Hallmarks of Service Excellence
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5
Module 4. Customer Retention Value Calculator
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Customer Retention Value Calculator Explained | 3 Examples - Telecommunication, Dry Cleaners and Dr. Office
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Customer Lifetime Value Resource with Dr. Peter Fader (Professor of Marketing Wharton School of University of Pennsylvania) | Preview of Zodiac Metrics
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Episode 017: Customer Lifetime Value : A 360° View to High Profits with Dr. Peter Fader [Navigating the Customer Experience Podcast Interview]
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