Mastering Customer Experience and Increasing Your Revenue

A must have course for all leaders and professionals | taught by Yanique Grant

Course description

Are your customers loyal? Do you see new customer’s faces every day? Do your customers feel valued? If you’ve answered no to any of these questions, well let us help you to change that.

Welcome to the customer experience course that is going to CHANGE how people experience your business and at the same time increase your REVENUE!

Our course will provide you with the knowledge, tips and principles required as a business owner, manager or entrepreneur to be successful and transform your customer experience. In our course we discuss the key principles behind effective customer experience and the impact on revenue under the following headings:

1. Characteristics of a Leader and the importance of your role within the organization.

2. Defining Customer Experience and the impact on your business and what customers want when they come to do business with you whether online or offline.

3. Complaint Management and how important it is to hug your haters and really embrace the art of complaints as an opportunity to improve and promote loyalty.

4. The Customer Retention Value Calculator and why creating an exceptional customer experience that retains customers is good money for your business. We also discuss the a customer lifetime value and how important it is for entrepreneurs and companies to focus on repairing the service experience when things go wrong.

5. The Value of Referrals and Customer Reviews and how can you increase your percentage of reviews and referrals and what does that mean for your business.

This is a fun, informative, engaging and content rich course with all the tools you will need to be well on your way to delivering a WOW experience and increasing your bottom line!

Yanique Grant
Yanique Grant
Course Facilitator

Yanique Grant has helped many clients over the past 10 years such as small businesses, large corporations, manager and entrepreneurs enhance and deliver exceptional customer service that has led to increased sales across several industries including financial services, manufacturing, food, security services and government. She started this business with an aim to help companies and employees create amazing experiences! In the pursuit creating valuable experiences that are tailored made for each business, she has sought to educate, enlighten, inspire and motivate all of the people who crossed her path. Along her journey she has coached and instructed people from all over the world including Africa, Europe and North and South America.

One main characteristic that we all have in common is that we are all human beings with feelings and emotions! Therefore, customer experience is a must because it is simply how you make people feel after interacting with them.

She loves inspiring and engaging people so they can truly reach their greatest potential as employees, leaders, wives, husbands, mothers and fathers. We all have to play our role in making our lives become the best that we want it to be but remember along the way – you must aim to lift people up and see the best in them and help them to be best they can be!

Yanique started the exciting Podcast in May 2016 entitled "Navigating the Customer Experience" available for listening on our website, on iTunes, Stitcher Radio and You Tube. Please head on over to Facebook if you want to be part of our on-going conversations on Customer Experience, Business Development, Employee Engagement and Customer Retention.

If you want to change your approach to your business and learn how to get more clients and earn more revenue without advertising and marketing costs - click the link below and let's get started!

Contact Information

Yanique Grant

yanique@navigatingthecustomerexperience.com

(305)-848-0815

Course Curriculum

Introduction
06:42
Introduction to Mastering Customer Experience and Increasing Your Revenue FREE TRIAL
Link to Virgin Blog Article on "How Great Customer Experiences Create a StandOut Brand" (over 3k shares) FREE TRIAL
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Module 1. What is Customer Experience and what are the Characteristics of a Great Leader?
31:54
Customer Experience Defined | Leader Qualities - Clear Communication and Stimulate Work FREE TRIAL
Leader Qualities - Inspirational, Setting Clear Goals and Support | Understanding the Limbic System FREE TRIAL
Leader Qualities - Recognition and Support FREE TRIAL
TEDx Talk - Simon Sinek (How Great Leaders Inspire Action) FREE TRIAL
Module 1 Quiz FREE TRIAL
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Module 2. What Do Customers Really Want?
09:38
What Do Customers Really Want - Value and Communication FREE TRIAL
Prevention #1 Key to Quality Service | Reliability and Empathy FREE TRIAL
Exercise 2 - Braking the Unwritten Contract FREE TRIAL
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Module 3. Customer Complaints and Business Impact
25:41
90/10 Principle Explained
90/10 Principle by Stephen Covey
Speed
Distractions
Customer Complaints | Six Hallmarks of Service Excellence
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Module 4. Customer Retention Value Calculator
16:02
Customer Retention Value Calculator Explained | 3 Examples - Telecommunication, Dry Cleaners and Dr. Office
Customer Lifetime Value Resource with Dr. Peter Fader (Professor of Marketing Wharton School of University of Pennsylvania) | Preview of Zodiac Metrics
Episode 017: Customer Lifetime Value : A 360° View to High Profits with Dr. Peter Fader [Navigating the Customer Experience Podcast Interview]
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